Marketplace drones are sold as-is. Ours aren't. Written coverage on motors, gimbal, electronics and sensors — up to 12 months, in plain English.
| Grade / Program | Warranty | Support channel |
|---|---|---|
| Certified Pre-Owned | 12 months, parts & labor | Priority, 24h response |
| Refurbished | 12 months, parts & labor | Standard, 48h response |
| Used — Like New | 12 months | Standard |
| Used — Excellent | 6 months | Standard |
| Used — Good | 90 days | Standard |
Contact support with your order number and a description (video helps). We ship a prepaid label, repair or replace the unit within 10 business days of arrival, and cover shipping both ways. If a unit can't be repaired economically, you choose a replacement or a full refund. Warranty terms interact with our 30-day return policy — inside 30 days, returns are usually the faster path. Coverage starts from delivery and follows the airframe serial number verified during our inspection.
DJI's standard warranty and DJI Care Refresh are tied to the original purchaser and do not transfer. Our warranty replaces that coverage — which is precisely why buying certified beats buying from a marketplace.
Yes, against abnormal degradation: if a battery falls below the capacity threshold of its grade within the warranty window, it's repaired or replaced. Normal gradual wear over months of use is expected and excluded.
CPO and Refurbished units can be extended to 24 months at checkout for 8% of the purchase price.